OUR POLICIES AND PROCEDURES

ADMISSION AND CESSATION POLICY

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The purpose of this policy is to outline how LPFA will manage new employer admissions and cessations in the Fund.

CLIMATE CHANGE POLICY

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Our Climate Change Policy outlines the approach that we, working with our outsourced investment manager, LPPI, take in managing the risks of climate change.

COMMUNICATIONS POLICY STATEMENT

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The Communications Policy Statement describes how we communicate to our members, stakeholders, employers and potential members of the Fund.

COMPLAINTS IDRP

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Customer service is important to us. The LPFA and our outsourced pensions administration service provider, LPPA, want to ensure that LPFA member and employer complaints are dealt with in a fair and transparent manner. Members and employers have the right to have their complaint independently reviewed under the Internal Disputes Resolution Procedure (IDRP). Further information can be found on in the members’ section of this website.

CONSTITUTIONAL DOCUMENT

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We operate in accordance with our own legal constitutional document. This constitutional document sets out the corporate governance arrangements of how the LPFA operates, how decisions are made and the procedures which are followed to ensure that decision-making is transparent and accountable.