CONTACT US
We’re here to help you with your enquiry. The drop-down options below will help you find the most direct route to having your question answered, or please use the online contact form under ‘General enquiries’.
FOR MEMBERS
Your pension is administered by the Local Pensions Partnership Administration (LPPA) Limited on behalf of the LPFA. LPPA administers many local government, firefighter and police pension arrangements throughout the UK.
The LPPA website (www.lppapensions.co.uk) has a lot of information about your pension, including videos, guides and factsheets. You can also log in to My Pension Online, LPPA’s secure online service, to see your own pension details and update your contact details and death grant nominations.
If you need to speak to someone about your pension, please contact LPPA, either through the secure ‘Contact LPPA’ form or through the Member Self Service portal ‘My Pension Online’.
You can also call their helpdesk: 0300 323 0260 (Mon-Thu 9am-5pm, Fri 9am-4pm).
Postal address for LPFA members:
LPPA
PO Box 1383
Preston
PR2 0WR
If you have a complaint
If you are unhappy with the way your pension has been managed, your first step is to contact LPPA. They’ve set out their complaints procedure on their website.
Ultimately, as an LGPS member, you have the right to have your complaint independently reviewed under the Internal Dispute Resolution Procedure (IDRP). An employee guide to the Internal Dispute Resolution Procedure is available in our Library, under ‘Our policies & procedures’.
If you remain unhappy following the response to your complaint, the Pensions Ombudsman offers a free, impartial service to pension scheme members. Call 0800 917 4487 or contact them here.
FOR EMPLOYERS
If you have a question about administration
As an LPFA employer, there are certain tasks you need to carry out regularly, including sending member data to the administrator, Local Pensions Partnership Administration (LPPA).
To make this easier, LPPA has set up a secure employer portal, where you can manage your duties. If you have an admin related question, please contact LPPA via their online contact form or email them at: engagement@localpensionspartnership.org.uk
You can also call their helpdesk: 0300 323 0260 (Mon-Thu 9am-5pm, Fri 9am-4pm).
Postal address for LPFA employers:
LPPA
PO Box 1383
Preston
PR2 0WR
If you have a question about strategic/funding issues
The LPFA retains overall responsibility for our relationships with employers while LPPA provides administration services to the Fund and its employers. LPFA’s Employer Management Services team is on hand to assist our employers with any aspect of their participation in the Fund. Please contact Alex Omell, LPFA’s Head of Employer Management Services by using the details below:
Contact
Alex Omell, Head of Employer Management Services
Email: Alexander.Omell@lpfa.org.uk
MEDIA ENQUIRIES
If you are interested in finding a speaker for an event, or getting the LPFA’s comment on a topical news item, please get in touch: communications@lpfa.org.uk
If you are an LPFA member seeking Fund information, please visit the LPPA website to see if your question is answered there.
FREEDOM OF INFORMATION REQUESTS
We are required to publish details of our publication scheme as part of meeting our obligations under the Freedom of Information Act 2000. If the information that you wish to request is not included in the publication scheme, email: legal@lpfa.org.uk.
The publication scheme also details LPFA’s charging structure which may be appropriate in some cases. LPFA does not provide direct links to all the information it publishes, but it uses this website to hold the majority of the information.
If you have a FOI request, please email legal@lpfa.org.uk. We will endeavour to respond within 20 working days from receipt of your request.