CONTACT US

Contacting us

Your LPFA pension is administered by the Local Pensions Partnership Administration (LPPA). All queries related to your pension, from updating your personal details to requesting a valuation or a transfer, should be sent to LPPA. You can contact them by:

• calling the LPPA helpdesk on 0300 323 0260 (Mon-Thu 9am-5pm, Fri 9am-4pm)
• filling in the online contact form on the LPPA website 
• logging in to your account on LPPA's member portal, PensionPoint
• writing to LPPA, PO Box 1383, Preston, PR2 0WR

Making a complaint

• If you are unhappy with the way your pension has been managed, your first step is to contact LPPA. They’ve set out their complaints procedure on their website.
• Ultimately, as an LGPS member, you have the right to have your complaint independently reviewed under the Internal Dispute Resolution Procedure (IDRP). An employee guide to the Internal Dispute Resolution Procedure is available in our Library, under ‘Our policies & procedures’. 
• If you remain unhappy following the response to your complaint, the Pensions Ombudsman offers a free, impartial service to pension scheme members. Call 0800 917 4487 or contact them here. 

Contacting us about an administrative issue

As an LPFA employer, there are certain tasks you need to carry out regularly, including sending member data to our Fund's administrator, Local Pensions Partnership Administration (LPPA). Employers can contact LPPA by:

• using LPPA's secure employer portal
• contacting LPPA via their online contact form 
• calling their helpdesk: 0300 323 0260 (Mon-Thu 9am-5pm, Fri 9am-4pm)
• writing to LPPA,  PO Box 1383, Preston, PR2 0WR

Contacting us about a strategic or funding issue

For more strategic issues from valuations to covenants, the LPFA's Employer Management Services team is on hand to assist our employers.  Please contact Ushma Shah, LPFA's Employer Operations Manager.

Email: ushma.shah [at] lpfa.org.uk

If you are interested in finding a speaker for an event, or getting the LPFA’s comment on a topical news item, please get in touch: communications@lpfa.org.uk

If you are an LPFA member seeking Fund information, please visit the LPPA website to see if your question is answered there. 

Important Note:

If you need to update your personal information, need to take action on your pension or are representing an LPFA member, please do NOT use the email below. Instead, please use the 'FOR MEMBERS' section above. Using the email below will result in a delay to your request as it is for FOI requests only. 

We are required to publish details of our publication scheme as part of meeting our obligations under the Freedom of Information Act 2000. If the information that you wish to request is not included in the publication scheme, email us at the address below.  

The publication scheme also details LPFA’s charging structure which may be appropriate in some cases. LPFA does not provide direct links to all the information it publishes, but it uses this website to hold the majority of the information. 

If you have a FOI request, please email legal@lpfa.org.uk. We will endeavour to respond within 20 working days from receipt of your request.