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Mission Statement

To provide an excellent cost effective pensions service to meet the needs of our different customers.

Strategic Objectives

Competitive Excellence
To enhance core administration competency whilst ensuring competitive levels of efficiency.
Valuing our people
To enhance our workforce capability and align incentives and working practices to the needs of the business.
Corporate Social Responsibility
To manage LPFA’s business processes to produce an overall positive impact on stakeholders and society.
Market Focused
To effectively communicate with the marketplace to ensure the delivery of value to customers and a positive return to the pension Fund.
Investment Returns
To maintain an investment strategy to meet our liabilities focused on continual monitoring of both investment performance and liability risks.

Strategic Programmes

There are two Strategic Programmes running for 2011-14:

1. Business Growth
This is a collection of individual projects which will manage individual opportunities as they arise during the year. LPFA aims to secure business growth in line with internal targets and implement a marketing campaign that enhances the LPFA brand. The individual projects will include: Full tenders, Value added business, Shared services, Retention of current contracts, Hutton and New scheme.
2. Focusing on Excellence
This links closely with the Business Growth programme and it will ensure that LPFA is prepared for the future. It encompasses a number of predetermined strategic projects which are:
ICT Systems ~ The aim is to deliver improvements and efficiencies to the LPFA by improving the ICT systems currently used and by introducing new systems.
Hertfordshire Integration ~ This project will run for two years and covers integration of processes, staff and systems.
Ealing Integration ~ The project has a shorter timescale than the Hertfordshire one and is focused mainly on the systems side of the contract e.g. elements of data cleanse and ensuring that employers are using the online forms.
Quality Assurance ~ This will involve the IIP and Themis (ISO) projects and the whole project will introduce an enhanced quality framework processes – Information Security and an Environmental accreditation. It will assist with attaining different certifications and in turn enable the LPFA to win new business, retain existing business and elevate the quality of what we do.
New LGPS ~ Will involve research into the new system, the processes, communications and relevant training.
Accommodation ~ This project will assess options for LPFA’s accommodation consequent upon the expiry of the lease in 2014. The project will take into account the commercial requirements for the LPFA’s operations, the views of various stakeholders and, if necessary, put in place the foundations for any move.
Shaping the LPFA ~ This is in place to ensure the shape of LPFA supports continued business growth, efficiencies and an excellent cost effective pension service. It will look at Commercial vs LPFA, Culture change, Terms & Conditions and the LPFA Structure.
Reward ~ The project will look at developing Total Reward Statements for staff.

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